Privacy Policy

This Privacy Policy was last reviewed and updated on: 17 August 2025.

At Daffodil Co. Lawyers and Advisors, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and our professional obligations under the Australian Solicitors’ Conduct Rules.

1. Information We Collect

We may collect the following types of personal information:

Your name, contact details, date of birth, and identification documents.
Information about your legal matter, including sensitive information (e.g. migration, employment, family, or health-related information).
Financial details (for payment of services or trust account purposes).
Information collected via our website (e.g. IP address, browser type, usage data).

In some circumstances, we may need to collect sensitive information, such as details about your racial or ethnic origin, political opinions, religious beliefs, trade union membership, sexual orientation, criminal history, or health information.
We will only collect sensitive information with your consent, where required by law, or where necessary to prevent a serious threat to life or health.

You are not required to provide your personal information, and where possible, you may interact with us anonymously or using a pseudonym. However, without certain details, we may be unable to provide legal services.

2. How We Collect Your Information

We collect personal information through:

Initial enquiries, consultations, or forms (e.g. Form 956).
Documents you provide (passports, visas, contracts, court orders).
Communications by phone, email, or through our website.
Third parties (with your consent), such as employers, government agencies, or other service providers.
Online interactions, surveys, or event participation.
Subscription to our mailing list.
Applications for employment, contractor, or volunteer positions.

3. Why We Collect Your Information

We use your personal information to:

Provide legal advice and services.
Communicate with you about your matter.
Comply with legal and professional obligations (e.g. trust accounting).
Manage our practice, including billing, administration, and marketing.

We will only use your information for the purpose it was collected unless you consent otherwise, or the law permits.

4. Disclosure of Your Information

We may disclose your personal information to:

Government authorities (e.g. Department of Home Affairs), courts, and tribunals.
Barristers, experts, or service providers assisting with your matter.
Regulatory and professional bodies, if required by law.
Third-party providers for administrative, IT, or marketing support (bound by confidentiality).
Professional advisors (accountants, auditors, insurers).

We will never sell or trade your personal information.

5. Security and Storage

We take reasonable steps to safeguard your information against misuse, loss, unauthorised access, or disclosure. This includes:

Secure physical and electronic storage systems.
Cloud storage with privacy-compliant providers.
Restricted access only to staff who require the information.
Technological safeguards (encryption, firewalls, secure passwords).

6. Marketing and Communications

With your consent, we may use your details to send newsletters, updates, or information about our services. You may opt out of marketing communications at any time by contacting us.

7. Access and Correction

You may request access to or correction of your personal information at any time. We will respond within a reasonable timeframe, subject to legal and professional obligations.

8. Overseas Disclosure

Some third-party providers may be located overseas (e.g. U.S., U.K., or other countries). We will only disclose information overseas where:

You have consented; or
The overseas recipient is subject to similar privacy protections; or
The disclosure is required or authorised by law.

9. Cookies and Website Data

Cookies: Our website uses cookies to enhance your browsing experience. You can disable cookies in your browser settings, though this may affect site functionality.
Website Analytics: We use Google Analytics to understand visitor traffic. While generally anonymous, some data may become identifiable.
Direct Marketing: With your consent, we may use personal information for advertising, including targeted online campaigns. You may unsubscribe at any time.

10. Retention of Personal Information

We will not retain personal information longer than necessary. Generally, we keep records only for the duration of our relationship, unless required by law (e.g. record-keeping obligations).

11. Links to Third-Party Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external websites. We encourage you to review their privacy policies before providing personal information.

12. Questions and Complaints

If you have any questions or wish to make a complaint, please contact us:

Daffodil Co. Lawyers and Advisors
Email: admin@daffodil.law
Phone: 07 3568 0958
Address: 17 Endeavour Crescent, Pallara QLD 4110

We will investigate and respond promptly. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).